Feedback

Your feedback is very important to us and helps us maintain and improve the quality of care we provide. The questions below ask about your experience with our practice, from making an appointment and waiting times to the care, information, and treatment you received. Please take a few moments to share your honest thoughts - your responses help us understand what we are doing well and where we can improve.

1. Which service(s) did you attend today?

Aesthetics
Beauty
Dental
Pharmacy

2. Making an appointment

How easy and convenient was it to make your appointment?

Very easy
Fairly easy
Not easy

3. Waiting time

We aim to see all patients within 15 minutes of their appointment time.

How long did you wait today before being seen?

I didn’t have to wait
Between 15 and 30 minutes
Longer than 30 minutes

4. Courtesy & professionalism

During your visit, were you treated professionally and with respect by our team?

Yes, at all times
Mostly
No, not at all

5. Information & explanations

We aim to clearly explain all appropriate treatment options, including those not available at NOA Clinic, and give you time to ask questions.

How satisfied are you that we achieved this?

Very satisfied
Fairly satisfied
Not satisfied

6. Costs & value for money

We provide a clear treatment plan and cost breakdown before treatment begins.

How satisfied were you with the information given about costs?

Very satisfied
Fairly satisfied
Not satisfied

7. Treatment outcome

How satisfied are you with the outcome of your treatment?

Very satisfied
Fairly satisfied
Not satisfied

8. Service-specific questions

The practitioner explained the aesthetic treatment, risks, aftercare and expected results clearly.

Strongly agree
Somewhat agree
Disagree

I felt relaxed, comfortable, and well cared for during my beauty treatment.

Strongly agree
Somewhat agree
Disagree

The dental team explained how I can maintain my oral health and reduce my risk of dental disease and oral cancer.

Strongly agree
Somewhat agree
Disagree

I was given clear, understandable advice about my medication or treatment.

Strongly agree
Somewhat agree
Disagree

9. Recommendation

How likely are you to recommend NOA Clinic to family or friends?

I already have
Quite likely
Not likely

10. Have we got it right?

Please tell us what you liked about your visit or how we could improve:

11. Would you like us to respond to your feedback?

Yes
No

Please provide your contact details:

First name

Last name

Telephone number

E-mail address

Privacy notice

Your feedback is treated confidentially and used solely to improve our services, in line with our Privacy Policy.

Submit feedback

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Thank you for your feedback

We appreciate you taking the time to share your experience. Your comments help us to continually improve the care and service we provide at NOA Clinic.

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